The Gong integration imports your recorded calls, with transcripts and participants, and analyses each one for insights. If a CRM such as Salesforce or HubSpot is also connected, calls and insights are mapped to matching accounts, opportunities and contacts. Access is read-only: Four/Four never writes to or changes anything in Gong.
Requirements
A Four/Four licence that includes call ingest and analysis.
Gong admin privileges, or a Gong admin to approve the access.
Calls recorded and transcribed in Gong.
Connect Gong
Go to Settings > Connections.
Find Gong under Call recording and click Connect.
Sign in to Gong as an admin and approve the requested access.
You return to Four/Four and the import begins.
Four/Four requests read-only access to users, calls (basic and extensive details), transcripts, call media links and workspaces. Connection is at the workspace level, so each Four/Four user does not need a Gong seat.
What is imported and when
Four/Four checks Gong for new calls every 5 minutes. The first sync imports the last 90 days of calls; older calls are not imported, so contact your Four/Four team if you need to go further back. While the first import runs, the card shows Syncing... with progress, then Connected. Each call is imported with its transcript and participants, then analysed. You can play back the Gong recording from the conversation.
Gong workspaces
Four/Four records which Gong workspace each call came from. Once calls from more than one workspace have been imported, a Gong workspace filter appears in the conversation and insight filters.
Troubleshooting
Syncing...: the first import is still running. Large call histories take longer.
Authentication failed: Four/Four can no longer use the Gong access, for example because it was revoked or the approving user left. Click Disconnect, then Connect and sign in again as a Gong admin.
Setup error or an error banner on the Connections page: try connecting again. If it persists, contact support with the error shown.
Calls missing: only calls from the 90 days before connection are imported, and Gong must have finished processing the call.
There is no pause option. To stop importing, click Disconnect on the Gong card. Calls already imported stay in Four/Four.
Permissions
Connecting Gong needs the Manage connections permission.