Skip to main content

Alerts & Notifications

When conversations are completed, not using workflow

Written by Rob Dumbleton
Updated over 3 weeks ago

Default Notifications:

  • Automatic email alert sent after each conversation is processed.

  • Includes summary and direct link.

  • Viewers get alerts, even without workflow permissions.

Custom Alerts with Workflows:

  • Use workflows for advanced triggers: e.g., batch summaries, team digests, custom triggers.

  • Alerts can be scheduled (e.g., weekly), tied to specific user roles, or triggered by conversation type.

Set-Up Steps:

  1. Check your notification settings (Profile > Notifications).

  2. For team digests, set up workflow (see Workflow guide).

  3. For alert frequency (Immediate/Weekly/Monthly), adjust in notifications.

What’s Included:

  • Notification email: Subject, conversation name, summary, links to details.

  • Weekly/monthly: Consolidated email with all relevant conversation links.

Best Practices:

  • Forward critical alerts to a group email for wide distribution.

  • Keep alert frequency as needed to avoid inbox overload.

  • Use unique meeting titles for auto-tracking (see Prompts).

Troubleshooting:

  • Not receiving alerts? Check spam or email filters.

  • Only want alerts for certain calls? Filter by keywords or participant in workflow.

Did this answer your question?