How-To:
Go to "Insights" in Four/Four.
Pick your focus. Filter by region, product, customer type, or key field.
Click ‘Create Topic Set’
Decide:
Let Four/Four auto-generate topics, or
Manually enter hypotheses or areas you want to track.
Save by naming the set clearly (e.g., “Onboarding Feedback – UK”).
To publish for others to see, save as favourites or share to “Team Topic Sets.”
When to Use:
Want to baseline top feature requests or pain points for a region or product.
Comparing feedback between segments.
Validating hypotheses (e.g., “Do US customers mention Billing more than UK?”).
Best Practices:
Start granular (e.g., single product in one region).
Avoid massive (>10k insights) topic sets for manageability.
Rebase or refresh old trial sets with new data regularly.
Shortcuts:
Save frequent filters.
Collaborate: Share finalised topic sets to team.
Do Not:
Mix too many variables (region+product+segment) unless analysis requires.
Overpopulate topic sets—refine with filters for clarity.