A conversation is a recorded meeting, call, support ticket or message thread. Four/Four collects them from connected tools (calendar, call recorders, helpdesk), from the Four/Four notetaker, and from files you upload. Each is transcribed, summarised and analysed, and its insights appear on the Insights page.

The Conversations list

My conversations shows those where you are a participant; All conversations shows every completed one. Draft conversations holds uploaded recordings not yet submitted for analysis (see "Uploading a recording or transcript"). Pending conversations holds those waiting, unprocessed or in error, for example because no analysis hours remained at import. Ask the Analyst works on the conversations in view, but is not available on the Draft and Pending tabs. For search and filters, see "Searching and filtering"; for the notetaker and the Upcoming conversations card, see "Notetaker".

Status badges

Badge	Meaning
Draft	Uploaded, waiting for you to submit it for analysis
Processing	Being transcribed and analysed
Pending	Queued, or waiting for something else to finish
Not processed	Skipped, for example because no conversation analysis hours remained. Contact your Four/Four team to buy additional retrospective analysis hours
Error	Processing failed
Expired	Transcript and recording removed under your organisation's data retention policy. The conversation record and its insights remain

Opening a conversation

Participants are shown with their share of talk time. If there is a recording, the player starts at 1.2x; change the speed in the player settings. In the transcript, select a line to jump to that point in the recording, turn on Auto-scroll to follow playback, and hover over a line to add a label or copy a link to that moment. The summary is AI-generated. The copy-link icon beside "Conversation details" copies a link to the conversation, and for conversations imported from another tool an arrow icon opens the original there.

Keyboard shortcuts

Available when the conversation has video or audio.

Key	Action
0 to 9	Seek from 0 to 90% respectively
space, K	Toggle playback
Left arrow	Seek back 10 seconds
Right arrow	Seek forward 10 seconds
Up arrow	Increase volume
Down arrow	Decrease volume
M	Toggle mute
F	Toggle fullscreen
C	Toggle captions

Editing details

Select the date, purpose or participants in an open conversation to edit them in the Conversation details panel. Adding a missing participant email helps Four/Four link people to your CRM. In the same panel, the person icon with a minus removes a participant and their insights; the light bulb icon with a minus deletes only that participant's insights. To rename a conversation, hover over its title and select the pencil icon.

Labels

Use the label icon beside "Conversation details", or hover over a card to find its label icon. Typing a name that does not exist lets you create it by picking a colour. Individual transcript lines and insights can be labelled too, and labels work as filters.

Downloading

The three-dot menu offers Download recording (video or audio) and Download transcript (.vtt). They appear only if the recording is still available (a disconnected source tool can make it unavailable). See "PII redaction and unredacting".

Deleting

From the three-dot menu on a card or the conversation page:

Delete conversation removes the conversation and all its insights.
Delete all insights removes the insights and keeps the conversation.
Delete transcript (draft conversations only) removes the transcript so you can upload a different one.

Troubleshooting

Cannot play or download a recording: the original recording must still be available.
Conversation not yet listed: processing starts when the meeting ends and most conversations appear within a few minutes; longer recordings take longer.

Permissions

What you can see and do in conversations depends on your role, set under Settings > Roles.

Action or area	Permission
Conversations list tabs	Only the tabs your role allows are shown. Without the wider access, there is no All conversations tab and you see only conversations you took part in. Depending on your role, All conversations shows everyone's conversations or only those including someone from your groups. Admins see the Pending conversations tab by default.
Edit details, delete a conversation or its transcript	Permission to manage all conversations
Delete all insights	Permission to manage all conversations and permission to manage insights
Attach a label	Permission to apply labels
Create a label	Permission to manage labels
Download recording or transcript	A role that can download conversations
Play or download a recording with redacted personal information	Permission to unredact that information. Without it you cannot play or download the recording. See "PII redaction and unredacting".