All CollectionsFour/FourFour/FourHandy information and general topics.By Chris1 author·9 articlesKey conceptsDefinitions of the terms used across Four/Four: conversations, insights, topic sets, labels, visibility, internal email domains and PII tiers.Getting startedA checklist walkthrough of the Starter checklist on your Four/Four dashboard, with what each step requires.How insights are generatedWhat an insight is, how Four/Four extracts insights from conversations, and what each insight type means.Uploading a recording or transcriptUpload a recording, add or generate a transcript, and submit it for analysis.Searching and filteringSearch syntax, operators and filters for narrowing conversations and insights.How conversations are capturedA comparison of the ways conversations get into Four/Four: recorder integrations, the notetaker, upload, Slack, email and support tickets.Labels & TaggingGroup conversations, insights, topics, accounts, fragments and Tracker issues with personal or team labels.Workflows (Automation)Build trigger-and-steps automations that summarise, label, email, post to Slack or call webhooks.Alerts & NotificationsChoose which conversations you are emailed about and how often: immediately, daily, weekly or monthly.