The RingCentral integration imports recorded calls and their RingSense transcripts into Four/Four, along with the call recording for playback. Four/Four generates insights from the calls and links them to your CRM records. It is read-only. Video meetings are not imported.

If your company does not have RingSense licences, Four/Four can provide transcription as an additional option. Contact your account manager for details.

The same integration serves RingCentral's partner brands. Under Settings > Connections > Call recording there is a card for each, and they behave identically:

Only one brand can be connected at a time. While one is connected, the other cards show Not available. To switch, select Disconnect on the connected card first.

Four/Four checks the account call log every five minutes. The log is account-wide, so calls from every user are considered, not only the person who connected. For each recorded call it fetches the transcript and speakers from RingSense and copies the recording into Four/Four. If a call is deleted in RingCentral, its conversation is removed from Four/Four too.

Disconnecting removes Four/Four's access. Calls already imported stay in Four/Four. Recording rules are controlled in your RingCentral admin settings; consult your compliance officer if you are unsure about them.

Connecting or disconnecting RingCentral needs the Manage connections permission, which admins usually have. Without it you cannot connect or disconnect RingCentral.