The RingCentral integration for Four/Four lets you automatically import your calls recorded and transcribed through RingCentral/RingSense into your Four/Four workspace.
Four/Four will generate insights from your calls and link them to your CRM records to drive better product and commercial decisions.
Who this is for
This integration makes life easier for sales teams, account managers, product managers, and anyone who wants real customer feedback to shape product development and go-to-market strategy. It's ideal for teams that use RingCentral for calling and want those conversations to seamlessly power the insights in Four/Four.
What you can do with the RingCentral integration
Automatically import call recordings and transcripts from RingCentral into your Four/Four conversation library.
Connect each conversation to the right contacts, accounts, deals, and opportunities from your CRM.
Get product-related insights, feature requests, and jobs-to-be-done straight from call transcripts without manual note-taking.
See all your customer and prospect conversations in one place, ready for analysis or sharing across your team.
Stay current. Four/Four syncs with RingCentral every few minutes, so new calls and insights show up quickly.
Before you start
To use the RingCentral integration, you need:
A RingCentral admin account (to make the initial connection).
Call recording turned on in RingCentral (automatic or manual).
RingSense licenses for users who want their calls transcribed, transcription in RingCentral requires the RingSense add-on.
RingCentral users who have call recording and transcription enabled.
How it works
Connect your RingCentral account by going to the connections page in Four/Four, finding RingCentral under Call Recording Services, and clicking Connect. You’ll need to authorize as a RingCentral admin.
Once connected:
Four/Four will fetch all available call recordings and transcriptions, going back as far as your Four/Four subscription or lookback period allows.
Conversations pulled from RingCentral are matched to your existing CRM data - contacts, companies, deals, and so on.
All conversations are indexed and can be searched, filtered, or analyzed directly in Four/Four.
Insights such as feature requests, issues, and jobs-to-be-done are automatically extracted using Four/Four’s AI.
Your RingCentral account stays in sync with Four/Four - new calls and transcripts are pulled in every few minutes.
Common use cases
Analyze sales and support calls to understand what customers actually say about your product.
Automatically capture and organize customer requests, feedback, and objections - no more manual CRM entry.
Track every product problem or feature request back to real conversations and validate them with evidence.
Instantly surface insights to share with product, research, and leadership teams.
See a unified conversation history per customer, no matter who in your company made the call.
FAQs
Do I need special RingCentral permissions?
Yes, you need to be a RingCentral admin to make the connection.
Can I get transcriptions for every call?
Yes, if you’ve enabled call recording and all callers have RingSense licenses for transcription.
How far back will Four/Four import calls?
As far as your Four/Four account allows. If you bought a historical lookback add-on, all calls within that time will be imported.
Does this work with RingCentral video meetings?
Yes, video recordings are supported where transcriptions are available.
How does Four/Four connect conversations to CRM data?
Using your connected CRM, Four/Four automatically matches RingCentral calls to the right records based on contact and company details.
If I add new CRM records, will old calls get linked?
Yes, Four/Four keeps everything in sync. New or updated CRM data triggers re-linking, so even previously imported calls get matched.
How quickly are new calls and insights available?
Usually within a few minutes. Four/Four checks RingCentral frequently for new or changed conversations.
What insights does Four/Four create from calls?
Feature requests, jobs-to-be-done, product issues, and more - all automatically surfaced from call transcripts.
How do I know if a call is being recorded?
Call recording must be enabled in your RingCentral admin settings. Consult your compliance officer if you’re unsure about recording rules.
How do I enable transcription in RingCentral?
You need RingSense licenses assigned to each user whose calls you want transcribed.
What happens if my RingCentral setup changes?
If you change recording, user, or RingSense settings, Four/Four will sync the next time you connect and update ongoing imports.
What if I don’t see my calls in Four/Four?
Double-check that call recording and transcription are enabled in RingCentral and that you’re using the right account for the integration.
For more details, contact Four/Four support.