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Weflow

Import Weflow recordings and transcripts into Four/Four using a Weflow API key.

Written by Chris Lloyd

The Weflow integration imports your Weflow recordings, with titles, participants and transcripts, into Four/Four. It is read-only: Four/Four never writes anything back to Weflow.

Connect Weflow

You need the ability to create an API key in Weflow.

  1. In Weflow, go to Admin > API > Setup and create an API key.

  2. In Four/Four, go to Settings > Connections.

  3. Under Call recording, find Weflow and select Connect.

  4. Paste the key into API Key and select Connect.

What is imported

Every five minutes Four/Four checks Weflow for new or updated recordings and adds any it has not already imported. The first import covers the previous 90 days; after that only new recordings are picked up. When a recording is processed, Four/Four fetches its transcript and participant list and matches transcript speakers to participants by name. A speaker whose name does not match any participant is added as an additional participant under the name in the transcript.

Troubleshooting

  • Not connected: no key is saved.

  • Syncing...: the first import is running.

  • Authentication failed: Weflow rejected the saved key, for example because it was removed. Select Disconnect, then Connect with a new key.

Disconnecting removes the saved key. Conversations already imported stay in Four/Four.

Permissions

Connecting or disconnecting Weflow needs the Manage connections permission, which admins usually have. Without it you cannot connect or disconnect Weflow.

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