The Aircall integration for Four/Four lets you automatically import your calls recorded and transcribed through Aircall AI Assist into your Four/Four workspace.
Four/Four will generate insights from your calls and link them to your CRM records to drive better product and commercial decisions.
Who this is for
This integration makes life easier for sales teams, account managers, product managers, and anyone who wants real customer feedback to shape product development and go-to-market strategy. It's ideal for teams that use Aircall for calling and want those conversations to seamlessly power the insights in Four/Four.
What you can do with the Aircall integration
Automatically import call recordings and transcripts from Aircall into your Four/Four conversation library.
Connect each conversation to the right contacts, accounts, deals, and opportunities from your CRM.
Get product-related insights, feature requests, and jobs-to-be-done straight from call transcripts without manual note-taking.
See all your customer and prospect conversations in one place, ready for analysis or sharing across your team.
Stay current. Four/Four syncs with Aircall every few minutes, so new calls and insights show up quickly.
Before you start
To use the Aircall integration, you need:
A Aircall admin account (to make the initial connection).
Call recording turned on in Aircall (automatic or manual).
Aircall AI Assist licenses for users who want their calls transcribed, transcription in Aircall requires the AI Assist add-on.
Aircall users who have call recording and transcription enabled.
How it works
Connect your Aircall account by going to the connections page in Four/Four, finding Aircall under Call Recording Services, and clicking Connect. You’ll need to authorize as an Aircall admin.
Once connected:
Four/Four will fetch all available call recordings and transcriptions, going back as far as your Four/Four subscription or lookback period allows.
Conversations pulled from Aircall are matched to your existing CRM data - contacts, companies, deals, and so on.
All conversations are indexed and can be searched, filtered, or analyzed directly in Four/Four.
Insights such as feature requests, issues, and jobs-to-be-done are automatically extracted using Four/Four’s AI.
Your Aircall account stays in sync with Four/Four - new calls and transcripts are pulled in every few minutes.
Common use cases
Analyze sales and support calls to understand what customers actually say about your product.
Automatically capture and organize customer requests, feedback, and objections - no more manual CRM entry.
Track every product problem or feature request back to real conversations and validate them with evidence.
Instantly surface insights to share with product, research, and leadership teams.
See a unified conversation history per customer, no matter who in your company made the call.
FAQs
Do I need special Aircall permissions?
Yes, you need to be a Aircall admin to make the connection.
Can I get transcriptions for every call?
Yes, if you’ve enabled call recording and you have subscribed to Aircall AI Assist for transcription.
How far back will Four/Four import calls?
As far as your Four/Four account allows. If you bought a historical lookback add-on, all calls within that time will be imported.
How does Four/Four connect conversations to CRM data?
Using your connected CRM, Four/Four automatically matches Aircall calls to the right records based on contact and company details.
If I add new CRM records, will old calls get linked?
Yes, Four/Four keeps everything in sync. New or updated CRM data triggers re-linking, so even previously imported calls get matched.
How quickly are new calls and insights available?
Usually within a few minutes. Four/Four checks Aircall frequently for new or changed conversations.
What insights does Four/Four create from calls?
Feature requests, jobs-to-be-done, product issues, and more - all automatically surfaced from call transcripts.
How do I know if a call is being recorded?
Call recording must be enabled in your Aircall admin settings. Consult your compliance officer if you’re unsure about recording rules.
How do I enable transcription in Aircall?
You need to subscribe to Aircall AI Assist to use transcription services. Aircall have an article on getting started with transcription.
What happens if my Aircall setup changes?
If you change recording, user, or Aircall settings, Four/Four will sync the next time you connect and update ongoing imports.
What if I don’t see my calls in Four/Four?
Double-check that call recording and transcription are enabled in Aircall and that you’re using the right account for the integration.
For more details, contact Four/Four support.